Thomas Oliver provides excellent customer service

Wednesday 8 November, 2023

The team at Thomas Oliver always strive to offer our customers the best financial advice service possible, whatever their financial needs and requirements. Our financial planning teams offer financial advice and mortgage and protection advice across central and north London, Essex, Kent, Hertfordshire and Bedfordshire. 

Call the Thomas Oliver financial planning team for financial advice

If you are looking to work with a local financial adviser with excellent customer service call us now on 01707 872000. Our financial consultants and mortgage advisors offer a no obligation initial consultation to discuss your requirements.

Thomas Oliver wins Best Quality Financial Services Providers – Hertfordshire Award 

Our customer service was acknowledged in 2022 when our team of financial advisers and mortgage brokers won the prestigious Best Quality Financial Services Providers – Hertfordshire Award at the SME News Greater London Enterprise Awards. In 2021 Thomas Oliver’s mortgage broking team won the gold award in the Mortgage Adviser ESTA Southeast category at the 2021 ESTAS Customer Service Awards. 

Customer Testimonials

The Our Clients page on our website includes information about our customer service and customer testimonials about Thomas Oliver financial advisors and mortgage brokers. Thomas Oliver financial advisor Tracy Dove recently received a testimonial from a customer that is representative of many of these website reviews.

“I recently had the pleasure of working with Tracy Dove, a financial adviser at Thomas Oliver, and I couldn't be more pleased with the experience. Tracy's expertise and dedication to her clients made the process of obtaining a mortgage an absolute breeze.

From the outset, Tracy demonstrated an in-depth understanding of the mortgage market, and she was quick to grasp my specific needs and financial situation. She recommended a mortgage that perfectly aligned with my requirements and managed to secure an excellent fixed rate, which has provided me with peace of mind and stability.

Throughout the entire process, Tracy's professionalism and efficiency shone through. She ensured that all the necessary paperwork and documentation were handled swiftly, resulting in a remarkably smooth and speedy process. Tracy's attention to detail and clear communication made it easy for me to stay informed at every step.

I was particularly impressed with Tracy's commitment to providing outstanding service. She went above and beyond to address any queries or concerns I had, promptly resolving them with her extensive knowledge and expertise. Her dedication to her clients' satisfaction is truly commendable.

Thanks to Tracy Dove and the exceptional services provided by Thomas Oliver, I now have a mortgage that perfectly suits my needs and financial goals. I cannot speak highly enough of Tracy's professionalism, and I wholeheartedly recommend her services to anyone seeking expert financial advice and assistance with their mortgage needs.

In conclusion, my experience with Tracy Dove and Thomas Oliver was nothing short of outstanding. Tracy's ability to secure a competitive fixed-rate mortgage, coupled with her efficiency and dedication, has left a lasting impression on me. I am grateful for the support she provided throughout the process, and I have no hesitation in recommending her services to others.”

Mrs Y, Financial Advice Customer

Tracy Dove, financial adviser, mortgage broker and protection adviser in Laindon and Basildon, Essex and Exeter, Devon said

“The testimonials on our website include feedback on our mortgage advice, pension planning, investment advice and protection products. All our financial planning team put our customer interests first, by providing individual financial advice to every customer. If you are looking for a local financial adviser because you are close to retirement, saving into a pension, remortgaging or require general investment advice call our financial planning team in Cheshunt, Hertfordshire on 01707 872000.”

In summary…

If you require financial and mortgage advice or protection cover, call your local Thomas Oliver representative and work with a company with excellent customer testimonials.


The value of investments and any income from them can fall as well as rise and you may not get back the original amount invested.

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