Thomas Oliver win Bronze Mortgage Adviser ESTA Award
Wednesday 2 May, 2018
Thomas Oliver has won the bronze award in the Mortgage Adviser ESTA South East category at the 2018 ESTAS Customer Service Awards. The winners were announced on 20thApril by Phil Spencer, the TV property expert at a luncheon and ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.
Debbie Bell, Financial Services Director in Cheshunt, Hertfordshire said:
‘We are delighted that Thomas Oliver has received the bronze award in the Mortgage Adviser category at the prestigious ESTAS Customer Service Awards for 2018. We are really proud of winning the mortgage adviser award as we know that it is our mortgage clients who have voted and judged us on our mortgage advice and protection advice. We aim to offer outstanding customer service whenever we deal with any mortgage or protection enquiry, but it is great to be recognised for the financial planning and mortgage advice we offer. We benefit from entering the awards as we receive feedback helping to further improve our customer service levels. We are also seeking to be recognised for our Customer Service with Feefo, which is an independent seal of excellence that recognises businesses, including financial planning companies for delivering exceptional experiences, as rated by real customers.’
What are the ESTAS?
The ESTAS recognise the best Estate Agents, Letting Agents, Suppliers and Mortgage Advisers for customer service in the UK. These awards stand out in the mortgage industry as the winners are selected based on customer feedback only. The awards, celebrating their 15thyear determine the best estate agents and mortgage brokers in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their broker, over 36,000 surveys were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS are special because shortlisted and winning firms are selected purely on the service you deliver to your clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Simon Brown Founder of The ESTAS said “At the ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand helps generate consumer trust for all property professionals involved in the home moving process.”
For more information read our article from Monday 19th March - Thomas Oliver shortlisted for mortgage adviser award, and Thomas Oliver’s sister company awarded Feefo Gold Trusted Service award.